:root{--bg-app:#0b141a;--bg-panel:#202c33;--bg-chat-list:#111b21;--bg-msg-in:#202c33;--bg-msg-out:#005c4b;--text-primary:#e9edef;--text-secondary:#8696a0;--text-muted:#667781;--accent:#00a884;--danger:#ef4444;--border:#222d34;--bg-input:#2a3942;--bg-side-nav:#071014;--bg-sidebar:#0f1923;--msg-author-gap:2px;--msg-time-gap:0px}*{box-sizing:border-box;margin:0;padding:0;font-family:Segoe UI,Helvetica Neue,Helvetica,Arial,sans-serif}::-webkit-scrollbar{width:6px;height:6px}::-webkit-scrollbar-thumb{background-color:#ffffff1a}::-webkit-scrollbar-track{background:0 0}body{background-color:var(--bg-app);color:var(--text-primary);justify-content:center;align-items:center;height:100vh;display:flex}#root{width:100%;height:100%}.app-container{background-color:var(--bg-app);width:100vw;height:100vh;display:flex;overflow:hidden}h1,h2,h3{font-weight:600}.btn{background-color:var(--accent);color:#fff;cursor:pointer;border:none;border-radius:6px;padding:10px 16px;font-weight:500;transition:background .2s}.btn:hover{background-color:var(--accent-hover)}.input-field{background-color:var(--bg-msg-in);border:1px solid var(--border);width:100%;color:var(--text-primary);border-radius:6px;outline:none;padding:12px}.input-field:focus{border-color:var(--accent)}.auth-container{background:linear-gradient(135deg,#0b141a 0%,#111b21 100%);justify-content:center;align-items:center;height:100vh;display:flex}.auth-box{-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);text-align:center;background:#1e1e1eb3;border:1px solid #ffffff1a;border-radius:12px;width:100%;max-width:400px;padding:40px;box-shadow:0 8px 32px #00000080}.auth-box h2{color:var(--text-primary);margin-bottom:8px}.auth-box p{color:var(--text-secondary);margin-bottom:24px}.auth-form{flex-direction:column;gap:16px;display:flex}.side-navigation{background-color:var(--bg-side-nav);border-right:1px solid #ffffff0a;flex-direction:column;align-items:center;gap:4px;width:60px;padding:12px 0;display:flex}.side-nav-icon{color:#94a3b8;cursor:pointer;border-radius:10px;justify-content:center;align-items:center;padding:9px;transition:all .15s;display:flex;position:relative}.side-nav-icon:after{content:attr(data-tooltip);color:#f1f5f9;white-space:nowrap;opacity:0;pointer-events:none;z-index:9999;background-color:#0d1f2d;border:1px solid #ffffff1a;border-radius:6px;padding:6px 12px;font-size:12px;font-weight:500;transition:all .2s cubic-bezier(.4,0,.2,1);position:absolute;top:50%;left:65px;transform:translateY(-50%)translate(-10px);box-shadow:0 4px 16px #00000080}.side-nav-icon:hover:after{opacity:1;transform:translateY(-50%)translate(0)}.side-nav-icon:hover{color:#f8fafc;background-color:#ffffff0f}.side-nav-icon.active{color:var(--accent);box-shadow:inset 3px 0 0 var(--accent);background-color:#00a8841f}.side-nav-icon.active:hover{background-color:#00a8842e}.side-nav-bottom{flex-direction:column;gap:4px;margin-top:auto;display:flex}.sidebar{background-color:var(--bg-sidebar);border-right:1px solid #ffffff0a;flex-direction:column;width:30%;min-width:350px;max-width:450px;display:flex}.user-info{flex-direction:column;display:flex}.user-name{font-size:15px;font-weight:600}.user-sector{color:var(--accent);background-color:#00a88433;border-radius:4px;width:fit-content;margin-top:4px;padding:2px 6px;font-size:12px;display:inline-block}.chat-list{flex:1;overflow-y:auto}.chat-item{cursor:pointer;border-radius:10px;align-items:center;min-height:68px;margin:1px 8px;padding:10px 12px;transition:background-color .12s;display:flex}.chat-item:hover{background-color:#1a2a34}.chat-item.active{background-color:#1f3340}.chat-avatar{color:#fff;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:42px;height:42px;margin-right:12px;font-size:17px;font-weight:700;display:flex}.chat-info{flex-direction:column;flex:1;justify-content:center;min-width:0;display:flex;overflow:hidden}.chat-name{white-space:nowrap;text-overflow:ellipsis;color:#f8fafc;font-size:15px;font-weight:600;overflow:hidden}.messages-container{background-color:var(--bg-app);flex-direction:column;flex:1;padding:20px 5%;display:flex;overflow-y:auto}.message-box{max-width:var(--msg-max-width,60%);border-radius:var(--msg-border-radius,7.5px);min-width:80px;font-size:var(--msg-font-size,14.2px);color:var(--text-primary);margin-bottom:8px;padding:6px 9px 4px;line-height:19px;position:relative;box-shadow:0 1px .5px #0b141a21}.message-in{background-color:var(--bg-msg-in);border-top-left-radius:0;align-self:flex-start}.message-in:before{content:"";border-top:0 solid #0000;border-right:8px solid var(--bg-msg-in);border-bottom:10px solid #0000;width:0;height:0;position:absolute;top:0;left:-8px}.message-out{background-color:var(--bg-msg-out);border-top-right-radius:0;align-self:flex-end}.message-out:before{content:"";border-top:0 solid #0000;border-left:8px solid var(--bg-msg-out);border-bottom:10px solid #0000;width:0;height:0;position:absolute;top:0;right:-8px}.msg-timestamp{color:#fff9;white-space:nowrap;flex-shrink:0;font-size:11px}.input-area{background-color:var(--bg-panel);box-sizing:border-box;align-items:center;gap:12px;min-height:62px;padding:10px 16px;display:flex}.input-area input{background-color:var(--bg-input);color:var(--text-primary);border:none;border-radius:8px;outline:none;flex:1;padding:9px 12px;font-size:15px}.input-area button[type=submit]{color:var(--text-secondary);cursor:pointer;background-color:#0000;border:none;justify-content:center;align-items:center;padding:8px;font-size:20px;display:flex}.input-area button[type=submit]:hover{color:var(--text-primary)}.empty-chat h2{margin-top:16px;font-weight:300}.qr-container{background-color:var(--bg-panel);text-align:center;flex-direction:column;justify-content:center;align-items:center;height:100%;padding:40px;display:flex}.qr-box{background-color:#fff;border-radius:8px;margin:24px 0;padding:16px}@keyframes pulse-red{0%{box-shadow:0 0 #ef444466}70%{box-shadow:0 0 0 15px #ef444400}to{box-shadow:0 0 #ef444400}}@keyframes slideInRight{0%{opacity:0;transform:translate(120%)}to{opacity:1;transform:translate(0)}}@keyframes toastProgress{0%{width:100%}to{width:0%}}.btn-icon{cursor:pointer;color:var(--text-secondary);background:0 0;border:none;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;padding:8px;transition:background-color .15s,color .15s;display:flex}.message-box:hover .reply-btn{opacity:1!important}.reply-btn:hover{text-decoration:underline;color:var(--accent)!important}.btn-icon:hover{color:var(--text-primary);background-color:#ffffff14}.chat-header{background-color:var(--bg-panel);box-sizing:border-box;border-bottom:1px solid var(--border);align-items:center;gap:10px;height:59px;padding:10px 16px;display:flex}.status-badge{text-transform:uppercase;letter-spacing:.5px;border-radius:10px;align-items:center;gap:4px;padding:2px 8px;font-size:11px;font-weight:600;display:inline-flex}.status-badge.pending{color:#eab308;background-color:#eab30826}.status-badge.active{color:var(--accent);background-color:#00a88426}.status-badge.resolved{color:#94a3b8;background-color:#64748b26}.msg-sender-name{color:#53bdeb;margin-bottom:3px;font-size:12.5px;font-weight:600;display:block}.attachment-preview{background-color:var(--bg-input);color:var(--text-secondary);border:1px solid var(--accent);border-radius:12px;align-items:center;gap:6px;max-width:160px;padding:4px 10px;font-size:12px;display:flex}.chat-area{background-color:var(--bg-app);background-image:url("data:image/svg+xml,%3Csvg width='60' height='60' viewBox='0 0 60 60' xmlns='http://www.w3.org/2000/svg'%3E%3Cg fill='none' fill-rule='evenodd'%3E%3Cg fill='%23ffffff' fill-opacity='0.015'%3E%3Cpath d='M36 34v-4h-2v4h-4v2h4v4h2v-4h4v-2h-4zm0-30V0h-2v4h-4v2h4v4h2V6h4V4h-4zM6 34v-4H4v4H0v2h4v4h2v-4h4v-2H6zM6 4V0H4v4H0v2h4v4h2V6h4V4H6z'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E");flex-direction:column;flex:1;display:flex}.msg-input{background-color:var(--bg-input);color:var(--text-primary);border:none;border-radius:20px;outline:none;flex:1;padding:10px 15px;font-size:15px;transition:background-color .2s}.msg-input::placeholder{color:var(--text-secondary)}.msg-input:focus{background-color:#304349}.recording-dot{background-color:var(--danger);border-radius:50%;flex-shrink:0;width:10px;height:10px;animation:1.5s infinite pulse-red}.sidebar-header{background-color:var(--bg-sidebar);box-sizing:border-box;border-bottom:1px solid #ffffff0f;flex-shrink:0;justify-content:space-between;align-items:center;height:59px;padding:0 16px;display:flex}.message-internal{color:#1f2937;background:linear-gradient(135deg,#fef9c3 0%,#fef08a 100%);border-left:3px solid #facc15;border-top-right-radius:0;align-self:flex-end;box-shadow:2px 4px 8px #0003}.message-internal .msg-timestamp{color:#0006}.empty-chat{color:var(--text-secondary);background-color:var(--bg-app);background-image:url("data:image/svg+xml,%3Csvg width='60' height='60' viewBox='0 0 60 60' xmlns='http://www.w3.org/2000/svg'%3E%3Cg fill='none' fill-rule='evenodd'%3E%3Cg fill='%23ffffff' fill-opacity='0.015'%3E%3Cpath d='M36 34v-4h-2v4h-4v2h4v4h2v-4h4v-2h-4zm0-30V0h-2v4h-4v2h4v4h2V6h4V4h-4zM6 34v-4H4v4H0v2h4v4h2v-4h4v-2H6zM6 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drawerSlideIn{0%{transform:translate(100%)}to{transform:translate(0)}}.reminders-backdrop{z-index:10499;background:#00000059;position:fixed;inset:0}.reminders-drawer{z-index:10500;background:#0f1923;border-left:1px solid #ffffff0f;flex-direction:column;width:420px;max-width:100vw;height:100vh;animation:.22s forwards drawerSlideIn;display:flex;position:fixed;top:0;right:0;overflow:hidden;box-shadow:-8px 0 40px #0009}.reminders-drawer-header{border-bottom:1px solid #ffffff0f;flex-shrink:0;justify-content:space-between;align-items:flex-start;padding:20px 20px 16px;display:flex}@media (width<=500px){.reminders-drawer{width:100vw}}.account-drawer{z-index:10500;background:#0f1923;border-left:1px solid #ffffff0f;flex-direction:column;width:380px;max-width:100vw;height:100vh;animation:.22s forwards drawerSlideIn;display:flex;position:fixed;top:0;right:0;overflow:hidden;box-shadow:-8px 0 40px #0009}.account-drawer-header{border-bottom:1px solid #ffffff0f;flex-shrink:0;justify-content:space-between;align-items:center;padding:20px 20px 16px;display:flex}@media (width<=500px){.account-drawer{width:100vw}}.pabx-widget{background-color:var(--bg-panel);border:1px solid var(--border);z-index:2000;border-radius:12px;flex-direction:column;width:320px;transition:width .2s cubic-bezier(.4,0,.2,1),height .2s cubic-bezier(.4,0,.2,1),opacity .2s;display:flex;position:fixed;overflow:hidden;box-shadow:0 12px 48px #00000080}.pabx-widget.is-dragging{transition:none!important}.pabx-widget.minimized{width:220px}.pabx-header{background-color:var(--bg-input);border-bottom:1px solid var(--border);cursor:grab;-webkit-user-select:none;user-select:none;justify-content:space-between;align-items:center;min-height:48px;padding:10px 14px;display:flex}.pabx-header:active{cursor:grabbing;cursor:grabbing}.pabx-body{flex-direction:column;align-items:center;padding:20px;display:flex}.dial-pad{grid-template-columns:repeat(3,1fr);gap:15px;margin-top:20px;display:grid}.dial-btn{border:1px solid var(--border);width:60px;height:60px;color:var(--text-primary);cursor:pointer;background-color:#0000;border-radius:50%;flex-direction:column;justify-content:center;align-items:center;font-size:20px;transition:all .2s;display:flex}.dial-btn:hover{background-color:var(--bg-input);border-color:var(--accent)}.dial-btn span{color:var(--text-secondary);font-size:10px}.call-btn{background-color:var(--accent);color:#fff;cursor:pointer;border:none;border-radius:50%;justify-content:center;align-items:center;width:60px;height:60px;margin-top:25px;display:flex;box-shadow:0 4px 12px #00a8844d}.call-btn:hover{background-color:#008f72}.call-btn.active{background-color:var(--danger);animation:2s infinite pulse-red}.mobile-only{display:none!important}@media (width<=767px){.mobile-only{display:flex!important}.mobile-hide{display:none!important}.side-nav-icon:after{display:none}.side-navigation::-webkit-scrollbar{display:none}.app-container{flex-direction:column}.side-navigation{border-right:none;border-top:1px solid var(--border);flex-direction:row;flex-shrink:0;order:3;justify-content:space-around;gap:0;width:100%;height:56px;padding:0 4px;overflow:auto hidden}.side-nav-bottom{flex-direction:row;gap:0;margin-top:0}.sidebar{width:100%;min-width:unset;max-width:unset;flex:1;order:1;min-height:0}.chat-area{flex:1;order:2;min-height:0;display:none}.app-container.mobile-chat-open .sidebar{display:none}.app-container.mobile-chat-open .chat-area{display:flex}.messages-container{padding:12px 3%}.message-box{max-width:85%}.auth-box{margin:20px;padding:28px 20px}}@keyframes drumSlideUp{0%{opacity:0;transform:translateY(14px)}to{opacity:1;transform:translateY(0)}}@keyframes drumSlideDown{0%{opacity:0;transform:translateY(-14px)}to{opacity:1;transform:translateY(0)}}@keyframes spin{to{transform:rotate(360deg)}}.loading-spinner{border:3px solid #ffffff14;border-top-color:var(--accent);border-radius:50%;width:28px;height:28px;margin:0 auto 10px;animation:.75s linear infinite spin}@keyframes msgHighlight{0%{background-color:#00a8844d}to{background-color:#0000}}.message-highlight{border-radius:8px;animation:.12s ease-out forwards msgHighlight}